VT Support Bank

YOUR DETAILS

We need your details to locate your account and log your request.

Full Name *

Please enter your full name

Email Address *

Please enter a valid email

VT Markets Account Number *

Please enter your account number

CC Email Optional

Please enter a valid email

SELECT CATEGORY

Choose the category that best matches your issue. This determines routing and priority.

Deposits & Withdrawals

Funds, transfers, crypto

Account Issues

Trading Related

Orders, spreads, execution

Copy Trading & PAMM

Sync, performance, MAM

IB & Rebates

Rebates, commissions

Bonus & Promotions

Eligibility, terms

General Inquiry

Platform questions, anything else

REQUEST DETAILS

Fill in the details so we can resolve your issue as quickly as possible.

Sub-Type *

Amount *

Transaction Date *

Payment Method *

Reference / Transaction ID Optional

ℹ️Crypto deposits require the Transaction Hash (TXID) for verification.

TXID / Transaction Hash *

Cryptocurrency *

Wallet Address Optional

Description Optional

Proof of Transaction Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️KYC documents must match your registered name.

Document Type Optional

ℹ️Trading account password resets require identity verification.

ℹ️Client Portal resets are handled separately from trading accounts.

⚠️Change your email password immediately if you suspect unauthorized access.

Date of Suspected Activity *

Details *

Current Phone *

New Phone *

Reason *

Notes Optional

Supporting Files Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️For disputes, provide the Order Number and exact time of trade.

Order Number *

Time of Trade *

Symbol *

Affected Date

Est. Swap Amount

Current Leverage

Requested Leverage

EA Name *

Error Message *

Description *

Screenshots Optional

📎

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PNG · JPG · PDF · max 10MB

Sub-Type *

Description *

Screenshots Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️All fields below are required to generate the VT contract and register the new IB in our system.

Is this a New IB or a New Rebate Line? *

New IB New Rebate Line

New Affiliate Full Name *

New Affiliate Email *

VT Markup Line *

Your Rebate ID on this Line *

💰Enter the splits the new affiliate will receive per lot traded.

Asset FX/Gold ($/lot) Others (specify asset & amount)

New Affiliate Gets

Additional Notes Optional

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

ℹ️Fill in the details of the partner whose rebate you want to adjust.

Your Partner's Details — The One Being Adjusted

Partner Full Name *

Partner Email *

Partner Current Rebate ID *

Change in Markup Line or Split Readjustment? *

Change in Markup Line Split Readjustment

Additional Notes Optional

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

⚠️A level move requires new contracts for this partner AND all their sub-partners.

BEFORE SUBMITTING — TRANSFER REQUEST REQUIRED

You must have already sent the following email to VT Markets and received APPROVAL before filling this form.

                  To: giuseppe.battaglia@vtmarkets.com, info@vtmarkets.com

                  Subject: Transfer Request

                  Dear Customer Support Team,

                  I hope this email finds you well.

                  I would like to formally request the transfer of all my accounts under [Current Referrer Name — Account Number]. This decision is entirely my own, and I was not asked to transfer; I believe my new referrer will guide me toward becoming profitable.

                  Below are my details for the transfer:

                  Full Name:

                  Account Number (MT5 ID):

                  Email Address:

                  Please let me know if any further steps are required to complete this process. I appreciate your assistance and look forward to your confirmation.

                  Best regards,

                  [Your Name]

Only submit this form once your transfer request has been approved by VT Markets.

Partner Being Moved *

Current Rebate ID *

Current Referrer

New Referrer *

New Referrer Rebate ID *

Target VT Line *

Reason *

Expected Rebate Amount

Received Rebate Amount

Affected Period

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

Promotion / Bonus Name *

Date Applied Optional

Description *

Subject *

Description *

Attachments Optional

📎

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PNG · JPG · PDF · max 10MB

REVIEW & SUBMIT

Confirm your submission. Once submitted you will receive a ticket ID.

Additional Files Optional

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PNG · JPG · PDF · max 10MB

Captcha

yes we know you're human. prove it anyway.

✓

— it actually worked —

TICKET LOGGED.

after all that, the servers came through

Your request has been submitted to our support team.
We will review and respond within 24 hours.

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