VT Support Bank

YOUR DETAILS

We need your details to locate your account and log your request.

Full Name *

Please enter your full name

Email Address *

Please enter a valid email

VT Markets Account Number *

Please enter your account number

CC Email Optional

Please enter a valid email

SELECT CATEGORY

Choose the category that best matches your issue. This determines routing and priority.

Deposits & Withdrawals

Funds, transfers, crypto

Account Issues

Trading Related

Orders, spreads, execution

Copy Trading & PAMM

Sync, performance, MAM

IB & Rebates

Rebates, commissions

Bonus & Promotions

Eligibility, terms

General Inquiry

Platform questions, anything else

REQUEST DETAILS

Fill in the details so we can resolve your issue as quickly as possible.

Sub-Type *

Amount *

Transaction Date *

Payment Method *

Reference / Transaction ID Optional

ℹ️Crypto deposits require the Transaction Hash (TXID) for verification.

TXID / Transaction Hash *

Cryptocurrency *

Wallet Address Optional

Description Optional

Proof of Transaction Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️KYC documents must match your registered name.

Document Type Optional

ℹ️Trading account password resets require identity verification.

ℹ️Client Portal resets are handled separately from trading accounts.

⚠️Change your email password immediately if you suspect unauthorized access.

Date of Suspected Activity *

Details *

Current Phone *

New Phone *

Reason *

Notes Optional

Supporting Files Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️For disputes, provide the Order Number and exact time of trade.

Order Number *

Time of Trade *

Symbol *

Affected Date

Est. Swap Amount

Current Leverage

Requested Leverage

EA Name *

Error Message *

Description *

Screenshots Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

Description *

Screenshots Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

ℹ️All fields below are required to generate the VT contract and register the new IB in our system.

Is this a New IB or a New Rebate Line? *

New IB New Rebate Line

New Affiliate Full Name *

New Affiliate Email *

VT Markup Line *

Your Rebate ID on this Line *

💰Enter the splits the new affiliate will receive per lot traded.

Asset FX/Gold/Oil/Ag Crypto Index CFD HK/US CFD

New Affiliate Gets

Additional Notes Optional

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

ℹ️Fill in the details of the partner whose rebate you want to adjust.

Your Partner's Details — The One Being Adjusted

Partner Full Name *

Partner Email *

Partner Current Rebate ID *

Change in Markup Line or Split Readjustment? *

Change in Markup Line Split Readjustment

Additional Notes Optional

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

⚠️A level move requires new contracts for this partner AND all their sub-partners.

Partner Being Moved *

Current Rebate ID *

Current Upline

New Upline *

New Upline Rebate ID *

Target VT Line *

Reason *

Expected Rebate Amount

Received Rebate Amount

Affected Period

Supporting Documents Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

Sub-Type *

Promotion / Bonus Name *

Date Applied Optional

Description *

Subject *

Description *

Attachments Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

REVIEW & SUBMIT

Confirm your submission. Once submitted you will receive a ticket ID.

Additional Files Optional

📎

Drop files or browse

PNG · JPG · PDF · max 10MB

✓

TICKET LOGGED.

Your request has been submitted to VT Markets support.
Our team will review and respond within 24 hours. IB contract requests are forwarded to VT Markets for processing.

ECH-000000

LOGGED · VT MARKETS SUPPORT · CLICKUP OPS

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